3CX Phone System

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.

 

Download 3CX apps on your Android / iOS Device

 

  • Use your extension from anywhere
  • Benefit from free VoIP calls with your smartphone
  • Save battery life with “PUSH” notifications
  • Connect all apps simultaneously via SIP Forking
  • Enjoy the most progressive Android & iOS VoIP apps in the UC market
  • Benefit from integrated features such as status, web conferencing, instant messaging.

 

User-friendly Web App

 

  • Multifunctional web app with inclusive UC features
  • Make calls straight from the browser or easily control calls on your IP phone or smartphone
  • Answer to incoming customer queries from live chat, Facebook and SMS from one interface
  • Integrated WebRTC technology resulting in reduced bandwidth usage
  • Integrated video conferencing at the click of a button
  • Never miss a call with the browser extension for Chrome.

 

Easy to Use Windows App

 

  • Initiate IP Phone calls from your desktop with CTI mode
  • Work remotely from anywhere
  • Easily view the status of your colleagues
  • Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
  • Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
  • Automatically obtain reports on customer and agent activities
  • Schedule web conferences and launch ad-hoc meetings
  • Includes Wallboard and Q-Manager view

 

3CX Live Chat: Next Level Customer Communications

 

  • Allow customers to chat, call or meet with you directly from your website
  • Completely free for you and your customers – no additional subscriptions or charges
  • Incoming messages are easily managed from agents’ web clients
  • Easily transfer chats to other team members
  • Easy to configure in a few simple steps!

 

Facebook Messenger Integration

  • Integrate your Facebook business page so all incoming messages are directed to the web client
  • Allow multiple agents to answer customer queries without giving access to Facebook
  • Message forwarding is assigned to specific extensions or queues
  • Simple 3-step configuration completes integration in minutes!

 

Send & Receive Business SMS

  • Send & receive text messages directly from the web client and smartphone apps
  • Route incoming SMS to specific queues of multiple agents so no message goes unanswered
  • Agents can keep their personal mobile number private
  • Messages are delivered to the same chat interface as live chat and Facebook

 

Integrated Video Conferencing

 

  • Free for up to 250 participants
  • Unlimited users regardless of edition
  • Initiate a conference with a single click
  • Dial-in to meetings by phone
  • Bandwidth Management and Control
  • Remote control assistance for quick & easy troubleshooting – plugin/extension free screen sharing
  • Pre-upload PDFs before meetings
  • Easy to use polling tool for feedback

Next Generation Call Center features

With the 3CX PRO and Enterprise editions, you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.

  • Call Center Reporting – user activity, team queue, SLA and more
  • Queue Strategies and real-time statistics – round robin, hunt by threes and more
  • Barge in, listen-in and whisper to agents’ calls
  • CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
  • 3CX CRM API to develop your own CRM integration
  • Live Chat with your website visitors and offer real-time support